FAQs

All items are independently created, sold, and shipped by us, Mover & Shaker Co. If you have any questions or comments about the items you see here, or items you wish to see, please feel free to contact us via email at info@moverandshakerco.com

HOW LONG DOES IT TAKE TO PROCESS MY ORDER?

We generally process orders within 1-3 business days. 

*** Please note: that any shipping estimates provided on the checkout page are from the time the provider receives the package. These estimates are also provided by the shipping provider chosen and if you have any questions regarding the delivery time estimates, please contact the provider directly.

Please note: that some preorder items and some high-volume items may have extended shipping times which can be found in the product name or product details. If you have any questions please feel free to email us at info@moverandshakerco.com.***

CAN I CHANGE MY SHIPPING ADDRESS?

Our team can still make changes to your shipping address if your parcel has not been dispatched.

***Please note: once your parcel has been dispatched we can no longer make changes and you will need to contact your local postal service to attempt to redirect the parcel.***

HOW DO I TRACK MY ORDER?

You will receive a confirmation email once you have placed your order and an email with tracking information once your order is processed. Please make sure at checkout that you use your most recent email address and that everything is spelled correctly. If you still haven’t received your confirmation or tracking information please contact info@moverandshakerco.com and we’re happy to help!

SHIPPING

Please ensure your address is correct. including apartment number if applicable. We cannot be held responsible if the wrong address is provided and your package is shipped there.

Within the US: We ship USPS Ground Advantage or UPS depending on what is chosen at checkout, which includes a tracking number and can take 1-7 business days once shipped. 

UK: If USPS is chosen at checkout and your tracking has not been updated, please enter your tracking number on the Royal Mail website. If DHL or UPS is chosen at checkout, check tracking via their websites.

International Orders: If USPS is chosen at checkout there is limited tracking but no guaranteed delivery date. It can take 7-21 business days to reach you once shipped. Sometimes it takes a few days to show up in the USPS international tracking system and not all countries keep this information updated. If DHL or UPS is chosen at checkout, check tracking via their websites.

***Please note that any shipping estimates provided on the checkout page are from the time the provider receives the package. These estimates are also provided by the shipping provider chosen and if you have any questions regarding the delivery time estimates, please contact the provider directly.***

***If a TAX I.D. number is needed for your order, please provide when placing the order. You can add on your order, provide as a note, or email us when you place the order at info@moverandshakerco.com. Please provide before shipping as we cannot ad the Tax I.D. number after the package has been shipped.***

DO YOU SHIP INTERNATIONALLY?

ALL ITEMS PURCHASED FROM MOVER & SHAKER CO. ARE SOLD AND SHIPPED FROM THE USA. 

International buyers assume all responsibility for international shipping charges in addition to all local taxes, VAT, duties, and/or tariffs. By completing the international order process, the buyer assumes responsibility to pay any associated charges, if applicable.

International shipments can get a bit tricky depending on the destination country. Mover and Shaker Co. ships primarily through the United States Post Office and can only provide tracking information while merchandise is in the country of shipping origin. Once an international order has left the country of origin, USA, all inquiries about said order must be taken up with local customs and parcel delivery services.

More information about USPS International Shipping can be found here:

USPS International Shipping

If you are outside of the U.S. please be aware that your country has an import tax. Your items may be held at customs if you do not pay and that could be why you have not received an item yet. It is your responsibility to know the import price/rules for your country, these custom fees are the customer’s responsibility to pay.

Please note: USPS First Class shipping no longer guarantees or offers suggested shipping times. This is unfortunately out of our control. 

If you’d like to order using international shipping and are on a time constraint we highly recommend DHL or UPS. This option can be chosen when placing your order during checkout.

WHAT SHOULD I DO IF MY PACKAGE HAS BEEN DAMAGED, LOST, OR STOLEN?

If your item has returned damaged, please reach out to us at  info@moverandshakerco.com and provide documentation of the damage. Depending on the product we will either ship a replacement or provide a label to return the damaged item for an exchange. 

Mover & Shaker Co. will not be held responsible for stolen or delivered parcels. If your package is lost in transit and not delivered, then please let us know within 30 days of the date of your original order. If you let us know within the time frame we will be able to assist with filing a claim and getting a replacement sent. If it is past the 30 day mark we will not be able to assist as the claim period will have expired.

If you believe your order is lost or stolen, please take the following steps to try to recover the item:

1. Wait a few extra days. Sometimes USPS will scan a package early before actually delivering it. Occasionally, shipping estimates can be slow at certain times of the year (winter holidays especially).
2. Check with neighbors, roommates, or office coworkers in case they have taken your package by mistake.
3. Call or visit your local post office and inquire the Postmaster about your missing package. Make sure to bring a tracking number or any other specifics you have about your package.
4. Submit a Search Request with USPS to try to locate your lost items.
5. If none of these steps have worked send us a message and we be glad to help.

REFUNDS, EXCHANGES, & RETURNS

We are more than happy to help with a refund or exchange. All items will have a 30 Day period after delivery where they are able to be returned for a refund or exchanged. Customers are responsible for shipping costs to return packages and to have exchanged items sent back. 

Please fill out the return / exchange form here: Return / Exchange Form to start the process. Once you have completed the form a copy will be sent to the email address you provided on the form, immediately after you hit submit. (If you do not get get a copy instantly, check your spam folder or check the email address provided was correct) Please mail the items back, per the instructions on the form. (If this form is not included with the mailed item, there can be a serious delay of your refund or exchange) Once your package is received we will contact you via email. If you have any questions please contact us at info@moverandshakerco.com 

Refunds will be made within 3 days after any returned merchandise has been received. Refunds will be issued based on the original form of payment. A confirmation of your refund will be sent immediately to the email address associated with your order.

Please make sure your address is correct, including the apartment if applicable. If items are shipped to the wrong location, no refunds or replacement shipments are available.

In the rare event that you place an order twice we will contact you via email to confirm this was intentional. If you do not reply in a timely manner we will ship both orders. If you need to return this order please follow the instructions above. 

***Please note: A restocking fee can apply to these returns.***

***Please note: If a single item is purchased using a free shipping code and that item is returned for a refund, the cost of shipping will be deducted from the total refund.***

To return your product, you should mail your product to:

RETURNED TO SENDER ORDERS

If your package has been returned to the sender then it is likely that the original address was input incorrectly. We are happy to resend the order once we receive it, but the customer is responsible for the additional postage.

If your package is being returned to us please email us at info@moverandshakerco.com so that we can schedule a second delivery.

RESTOCKING FEE

We reserve the right to the following:

The Customer will be charged a Restocking Fee of 10% of the EXW value of goods for any unopened Products in original condition.

The Customer will be charged an Inspection and Repacking Fee of 20% of the EXW value of goods for any open box items or items not in their original condition.

AN ITEM I RECENTLY PURCHASED IS NOW ON SALE

Promotions frequently come and go! 

If you have placed an order prior to a sale going live, Mover & Shaker is not obligated to honor any price difference as this was not the price at the time of purchase.  

You are more than welcome to cancel your current order and reorder with the current sale price if your original order has not yet reached a packing station.

Please contact us at info@moverandshakerco.com if you have any questions.

WHERE CAN I FIND MOVER & SHAKER PINS AND APPAREL?

All of our current products can be found online at Mover & Shaker Co.

You can also find our gear at the following retail shops:

Boston, MA: The Boston Shaker

Burlington, VT: Mad River Distillers

Edmonton, AB: Hideout Distro

Oklahoma City, OK: Barkeep OKC

Raleigh, NC: The Bittery

San Diego, CA: Collins & Coupe

San Francisco, CA: Bitters & Bottles

Vancouver, BC: The Modern Bartender

HOW DOES MY COMPANY SIGN UP TO BE A WHOLESALER? 

For all wholesale inquiries please use our wholesale portal: Mover & Shaker Wholesale

If you have any questions please contact nick@moverandshakerco.com.

I’D LIKE TO CREATE CUSTOM PINS, WHERE DO I START?

We’d love to work with you! Creating custom pins doesn’t have to be a hassle and we’re happy to break down the entire process.

Please submit all inquiries through our Custom Pin Inquiry portal - click here.

I’D LIKE TO CREATE CUSTOM APPAREL; CAN YOU ALSO HELP WITH THAT?

Absolutely, we’d love to help - click here.

DO YOU OFFER GRAPHIC DESIGN SERVICES?

We do! 

In fact, we do a ton of behind-the-scenes work with the industry’s leading brands, from bars and restaurants to beer and liquor brands.  

We know how important good branding and graphic design work is in catching your customer’s eyes and we make the process easy to navigate.

Email nick@moverandshakerco.com for more information.

MORE QUESTIONS?

Email: info@moverandshakerco.com